SHASWATSCIENTIFIC • INDUSTRIAL • EDUCATIONAL SOLUTIONSEmpowering Science, Industry & Learning
SHASWAT · CUSTOMER ENQUIRY GUIDE
From finding the right product to receiving a quotation—here is how to share your requirement with our common enquiry desk.
01 · SEND YOUR REQUIREMENT
Choose products, tell us the details and review your request before submitting.
Search by product name, catalogue code, model or CAS number. Use the category and make filters to narrow your results.
Check the make, grade or class, specification, capacity and pack size shown on the product. Enter the exact variant you need in your requirement.
Select Add to enquiry on the product you need, then open the enquiry basket / Request Quotation form. You can combine up to 100 products in one enquiry.
Open the quotation request form and use the manual product rows. Add a product name, preferred make, code if known, specification, pack size and quantity.
If the exact grade or technical specification is unknown, describe the intended use and any details you do know. Write “Please advise” where needed; our team may ask for clarification.
Enter a quantity for every product. Complete your name, organisation, telephone, email, delivery city, state and country. Add a preferred delivery date and any special requirements.
Review the requirement preview and use Download PDF to keep a copy. Check the product, make, specification, pack size, quantity and contact details before sending. A draft PDF alone does not submit an enquiry.
Accept the contact consent and select the submit button. Wait for the saved confirmation and enquiry reference number. If an error appears, your enquiry is not confirmed—retry or contact our team.
Keep the saved copy. Your enquiry PDF and reference help our team identify the requirement when you follow up. A quotation request is an enquiry; it is not a confirmed order.
02 · OUR ENQUIRY PROCESS
Our team reviews your requirement and confirms the details needed for a quotation.
Subject to confirmation: quotation, availability, delivery and commercial terms. Order processing and dispatch coordination follow the customer’s confirmation and the agreed terms.
03 · YOUR ENQUIRY REFERENCE
Keep this number with your enquiry PDF for a clear follow-up.
A unique enquiry reference is displayed immediately after the website confirms that your enquiry has been saved. Retain the on-screen number or download the saved enquiry PDF containing it.
Reference formatST/ENQ/26-27/…
A draft preview or a failed submission does not confirm receipt.
Our common enquiry desk receives saved enquiries for administrative and sales review. Automated email acknowledgement is available only where a verified email delivery service is active.
If an email does not arrive, keep your saved reference and contact our team. The acknowledgement confirms receipt; it does not confirm price, stock or an order.
04 · FOLLOW YOUR ENQUIRY
Status is maintained by our authorised administration team as your requirement progresses.
Enter the final number or full reference from your saved enquiry PDF.
Check a recently sent enquiry, or verify your enquiry email below.
Sent your enquiry from this browser? You can check it immediately. For an older enquiry or another device, verify the email address used for your enquiry once.
We will send a six-digit code to your email. Your verified access stays on this browser for 30 days.
Your reference alone does not grant access. Only enquiries sent from this browser or belonging to your verified email are shown. If a number repeats across years, your matching enquiries will be listed. Need help? Contact sales@shaswattraders.com and quote your reference.
05 · FREQUENTLY ASKED QUESTIONS
Answers to common questions about products, requirements and follow-up.
Yes. Describe the intended use and the information available to you, and write “Please advise” for an unknown grade or specification. Our team will seek clarification where needed before confirming a suitable product.
Use Enter Product Manually to add it to the quotation request form. Include the name, preferred manufacturer, model or catalogue code if known, required specification, pack size and quantity.
Yes. You can combine up to 100 products in one enquiry, including catalogue selections and manually entered products. For more than 100 products, send another enquiry and mention the earlier reference in your remarks.
Yes. Use the make filter while browsing and check the make on the product listing. For a manual requirement, enter your preferred manufacturer in the Make field. Supply of a particular make is subject to confirmation.
Yes. Mention that an alternative make is acceptable in the specification or remarks, and include any essential grade, performance or compatibility requirements. Any proposed alternative will be discussed before order confirmation.
Yes. Preview and download a draft enquiry PDF before submission. After your enquiry is successfully saved, download the saved enquiry PDF with its reference number. Keep the saved version for follow-up; downloading a draft does not submit it.
Our team uses the telephone number or email address supplied in your enquiry. An automated acknowledgement email with your saved enquiry PDF is sent only where a verified email delivery service is active and accepts the message. Always keep the on-screen saved reference, even if an email does not arrive.
Yes. Enter your country, delivery city, telephone number with country code and relevant delivery requirements. Product availability, export documentation, freight, delivery and commercial terms are subject to confirmation.
Keep your enquiry reference number and quote it when calling or emailing our sales team. For online status, open Enquiry Status in the top menu. Enquiries just sent from this browser can be checked immediately. For an older enquiry or another device, verify the email used for your enquiry with a one-time code. Verified access stays on this browser for 30 days. A reference number alone does not grant access.
06 · CONTACT OUR TEAM
SHASWAT TRADERS
Need help selecting a product or following up? Our sales team can guide you.
SHASWAT is our umbrella-facing identity. Shaswat Traders and RUDRAVYA operate as distinct businesses under common management, with a common website enquiry desk. Formal quotations and invoices identify the appropriate issuing legal business.
